Thursday, December 23, 2010

MORE COMPLAINTS AGAINST AIESEC CHANDIGARH!

The information below was taken the following Blog:


http://aiesec-chandigarh.blogspot.com

AIESEC Chandigarh


I wanted to publish this blog for long long loooong time. I have written the blog once, but I have faced a certain problems with AIESEC Chandigarh after that, so I have rather decided to delete it.
Moreover it was too long not having much structure and mentioning too many unnecessary details.

  1. Before I write anything - I have to mention that most AIESECers I have met ( like 90% of them) are great people and my friends ( hopefully will still be even after reading this blog ;-). They are friendly, nice, talkative and usually do try to help you. I am talking both about AIESEC Chandigarh as well as AIESEC Slovakia.
  2. I would like to mention that my reasons behind this blog are simply to encourage AIESEC Chandigarh to improve. I do not want to put them down nor to criticize them. However, I do think that AIESEC Chandigarh does deserve some bad publicity because of organization and the whole functioning of AIESEC in Chandigarh and as I have heard in other parts of India as well ( could be also in Europe or anywhere else, but for that I have neither experience nor any kind of first hand knowledge from someone else)
  3. Very important is to mention that I was not the only one having a bad experience. You can explore another blog written by other interns that came to Chandigarh for their internship. Simply follow the link and read other people' experiences - http://aiesecchandigarh.blogspot.com/
  4. I still think that AIESEC is a great project and I am sure they will continue in their activities and will bring many benefits to all participants. ( however, we should not be naive and probably there would be also negative experience)
Ok, not lets get to the point.

Since I do not want to write an essay - I will go directly towards things that I see as a "bad service" and even consider AIESEC as not very serious organization. Lets explore reasons behind it. A first few reasons I have not personally ( luckily) experienced but have seen other interns living in not very good conditions as well as having the chance to hear their complaints out. One of the reasons why AIESEC Chandigarh did improve was that very negative blog mentioned above. Or at least it seems quite reasonable motive as the blog did get quite a lot of attention and many people were reading it from all around the world. I have to confirm that most complaints in that blog are 100% true and justified and are a sad reality even today. Those complaints would be...

Stacking too many people into a house like chicken
This part is funny. I was lucky enough and I had only one roommate. Others were not so lucky. Later I have decided to move into a house that you can't even compare to intern houses. This house was found by some very angry and extremely dissatisfied interns with AIESEC Chandigarh. They were the ones after all that even wrote the blog I have mentioned above in the 3rd numbering. I would move into that house and only later realized how smart that was. Previously I thought I do not necessarily need to move and I have done so only since my girlfriend was coming over to do an internship as well. Even she has her story and blog which I will soon paste. Just to give you an idea I will put a picture that even one intern did call "refugee camp" when posting on his facebook account. Have a look yourself

Now so that you understand... they would put lets say 12people into a 3rooms apartment. Just to demonstrate my point, lets have a look at following example. Those angry and extremely dissatisfied interns with AIESEC Chandigarh found a house for 23 000,- Rs (400eur). It would include internet, rent, water, electricity, maid that cleans the house, etc. There is NO COMPARISON between most intern houses that I have seen and the house where I live with a few other interns. We pay 23 000,- Rs.

Imagine 12 x interns paying 4000 Rs,- ( which was normal rent). 12 x 4000 = 48 000 Rs,-
Imagine they would be paying lets say 23 000 Rs,- like us ( and remember those two places are incomparable when it comes to comfort, quality and basic necessities).
That would make a profit of 48 000,- Rs 23 000,- = 25 000,- Rs.

So, for me AIESEC Chandigarh uses interns as source of their profit or in other words as milking cows. That I consider anything but not serious especially having the opportunity to live in such a "luxurious" place, not having any privacy.

Not providing even basic necessities
As I have mentioned already above, basic things such as fridge, water filter or cooker would sometimes be missing in the house. You would find yourself trying to reach AIESECer's mobiles trying to get them bring you those thing so that you can cook, drink water and store your food in cold fridge so that you do not have to throw them away next day.

Not being able to run AIESEC Chandigarh properly
The reason behind is that AIESEC Chandigarh would simply match ( the process of finding interns for companies) too many interns while not having enough resources to handle all that work. For each intern you have to plan someone to come and pick them up to take them to their home, to help them if needed with Indian bureaucracy such as registration, etc. Thus some interns would be left to help themselves on their own.
In my case, person taking care of our house - Ayush - would take me to some police station where I thought got myself registered. I do remember that he told me it's not registration but that it is still important. Later when I went to get myself registered, it was already too later ( cause you have to get registered within 2weeks) and previous application where I had to submit 7copies of my passport and my visa together with 7photographs was totally useless. It was a waste of time trying to explain to policeman at Foreign Registration Office ( later only as F.R.O.) that I have done some kind of application already - however - totally useless. I still had to pay a fine of 30 US $, which nobody will pay for me. If AIESEC Chandigarh is not responsible for my registration and I need registration instead of some useless application - THEY SHOULD HAVE TOLD ME and i would have done it myself. All i needed was information that it's not they business and that just the address of F.R.O and things would have been easier for both of us!

Not being able to provide any help
This happened to my girlfriend. It's actually very very veeeery funny story. She went to F.D.O. to get herself registered. Person sitting there as you would assume would speak English. He did not! After 2sentences he switched to hindi with a big smile. He took out some papers covered with dust and wrote out things that she needs for registration as well as some other new 6things that even he could not explain! What a ridiculous system. You tell someone to get you something which even you yourself have no idea what that actually is.
The person that was assigned to come and help us was to no use even though he spoke hindi. I guess cause the policeman was totally useless in the first place. In the end AIESECer was quite useless there and didn't help at all as he had no knowledge of how things are actually done. Later it was thanks to my girlfriend's boss that she got herself registered. You ask me how? The boss could not understand the stupidity behind that policemen requests and list of things that even he could not explain. Thus they printed list of things that a foreigner needs for registration from official F.D.O.'s website and showed it to that genius. Suddenly she did not need anything of what he previously claimed is crucial. Suddenly it was ok and she could hand him over copies of her passport, visa, photos and electricity bill of house where she was staying... Indian bureaucracy, don't ask me why. I had a talk with one Indian friend and I was just shocked staring with my jaw dropped how complex and stupid it actually is when he was telling me various stories from the past.

Various other cases
Often AIESECers would come to our house to have a friendly chat. However, later I felt like one AIESECer would actually be almost living in our house cause there was this sexi canadian intern which he found attractive and thought he might give it a try ( i guess... or maybe he just liked her company... who wouldn't ;-)
Once there were even three guys coming to our house just because they had stored a bottle of vodka in our fridge and they would come to our house to consume it. I got quite angry and asked what the hell does that mean. They were acting as if it was their house spending quite a lot of time there. Later I found out that one of the guys had problems with his parents, thus he needed some kind of shelter for relief and some peace. If you needed something urgently, suddenly all AIESECers would be busy and there was no-one to help you. Especially if there was some serious problem.

My personal experience
Most disappointing was my personal experience with AIESEC's help. I was working in LEO Designs & Packaging company. I have been given some work, however, the work could not be really measured as it was research and ... to give you an example i will tell you what was I supposed to do. I was supposed to contact their competition in India as well as Europe, find out at what prices they sell their products as well as what policies, discounts, etc they have. Later to try stealing their competition's clients by offering them better prices, discounts, etc. This was pretty much everything. I have done it, but as you can see, it's not a very interesting as well as not having much diversity. I would be sending them daily reports. Three things happened during my stay. I was told by my boss Varun that other guy Kunal will be in charge. Later Kunal told me that even he is busy and that third guy - Sumeet - will take over and give me necessary guidance. I did not receive much feedback during my internship. I later found out there was a complaint about me from an AIESECer. Thus, obviously i was angry. First of all, there was nothing in particular that they would complain about. I was just told there was a complaint. Secondly I saw no reason for complaining as I have done things I was required and I did not receive any feedback ( or not much). So I wrote an email to all those 3 guys and I DID put 2 AIESECers that I considered competent on copy ( as well as my HR manager) - Tushar Singh and Elisha Thapar. I have received NO feedback to my email from neither my bosses nor AIESECers. I have also send another email asking what in particular have they complained about or what am I actually doing wrong?!

NO REPLY!

I have send later a few more emails. No reply. I would keep on sending my daily reports together with some ideas and so on - no reply. Later just to prove how bad it was - a indian employee - was hired to help me do the work. Guess what! He wanted to leave the company after two weeks. During my stay most of the people left the company as they were highly dissatisfied with their working conditions and i am not surprised. I didn't care as after 6months I would be gone. Now, even my HR manager left the company even though my boss raised her salary ( or at least that is what he claimed he would do). Many other employees left and some would express their dissatisfaction quite explicitly - they were females ( usually females and especially in India are very polied). To make a long story short - I have noticed that most Indians, especially those in the north do not like confrontations and thus often rather choose to be quiet and not say anything ( even bosses).
One day I have been fired without any notice.
What was best about it all was that since I needed a new internship and I had proofs that it was not my fault - email documentation, my colleagues that would willingly speak to AIESECers, my HR manager, my colleague that was doing the same thing as me and most of all Elisha and Tushar even received my emails and did not contact me to ask for further details about what is going on. Best part is that I needed a new internship. I was angry and wrote blog about AIESEC Chandigarh as well as about the company I used to work for. Suddenly they would require me to pay a new EP form which is simply a form that is created in their database with a few clicks, moreover they refused to find me internship in Chandigarh and rather told me they would find me internship in some other city in India. Later I found out that the reason behind was my blog which I had to delete. Not to mention that Vice president and some other people from AIESEC Slovakia had a call with people from AIESEC Chandigarh and tried to force them to find me a new internship.

Well, I deleted the blog and thought that I would rather go traveling than having to experience another "awesome" AIESEC internship. There are many other very bad experiences with internships that I will list in my next posting.

Lastly what sometimes made me angry was AIESEC Chandigarh's attitude when for example that useless guy that went to help us with registration would say "many interns are happy ... bla bla bla".
Yes, many interns are happy and many interns are NOT. Those traveling to India are already adventurous enough to come to India and some are simply a bit naive not knowing what to expect. I mean, no offence, but how many people from Europe want to go to India for internship? Some of my friends' reaction when I have told them that I am goint to India was "are you nuts?". I still think that India is great and I love the people, culture and everything that comes with it. I do not have problem with dirt, bad smell nor crowded buses. I love the experience, BUT ... it's not thanks to AIESECers but thanks to people around me. AIESECers after all are good friends and nice people too, so... ok... thanks to them as well. :-)

I was often wondering if i would have gone to India for internship if I knew what awaits me. I often thought "yes, i would go anyway" because i felt that those first few months gave me enough time to adapt to India and thus found traveling in India later as a piece of cake ;-) Ok, to be honest, even now it is not really a piece of cake, but almost...
Unfortunately If I knew what awaits me, I wouldn't have come to India. I would have gone to Austria for internship that I almost got accepted for where I might have learned German that would be very useful in my future career. I would have gone only for traveling to India and would have saved a lot of money.

The only reason why I wanted to go for an internship through AIESEC was to make my parents happy. If I would have told them "i am going to India to travel", they wouldn't really approve and wouldn't be happy as they would be worried about my safety and so on which any normal parent would be ( especially having that indian pakistani disputes). They would not just not approve, they would be quite angry ... i think...
AIESEC internship would seem like a good reason - working abroad, experiencing a new culture in a safe way.

Next time I will know :-)

P.S: India is still a nice place to travel with people with big hearts, however, I laught when someone would tell me "see, thanks to AIESEC"

Complaint Letter #9 about AIESEC Kolkata!

To Whom It May Concern:


I am writing to outline my concerns about AIESEC Kolkata and in particular my experience as an AIESEC development intern from 2 January 2010 to the 13 February 2010.


I initially had communication difficulties with my AIESEC contacts from Kolkata. My TN manager did not respond to several of my emails before I left New Zealand regarding an airport pick-up, so I had to email several other AIESEC Kolkata committee members. Finally the AIESEC Kolkata committee president responded to say that someone would be at the airport to meet me but unfortunately not until I was already in transit in Singapore. When I arrived in Kolkata, there was a taxi driver with my name waiting for me. He duly took me to the intern apartment, but also grossly overcharged me.


The intern apartment was sub-standard. There was no hot water, no beds (only thin mattresses on the concrete floor), all the toilets were badly leaking, and it was filthy. Attempts to rectify these issues with AIESEC Kolkata were futile. We also had on-going problems with our apartment locks, which compromised our security. On several occasions AIESEC Kolkata refused to pay for locksmith services, instead insisting that the interns were obliged to pay for apartment maintenance.


A few days after I arrived in Kolkata, my TN manager informed me that my internship had fallen through, and that there was no work organised for me. He said that he would make an effort to find me another internship, but a few weeks passed and nothing eventuated. I ended up approaching another NGO myself to organise my own volunteering experience.


I met only a couple of AIESEC Kolkata members during my 6-week stay there. There was no orientation on arrival to Kolkata and no interns were invited to take part in any AIESEC Kolkata events.


At least 3 or 4 other foreign interns during my stay returned to their home countries within a couple of days of arriving in Kolkata, and many more returned weeks early because the conditions and jobs did not match those promised in the TN contract.


I have contacted my local AIESEC committee and requested that they cease to send interns to AIESEC Kolkata, so long as they continue to provide such a poor service. I urge you to ensure that no future AIESEC interns in Kolkata have similar negative experiences to mine.

Regards,


E.M.

Complaint Letter #9 about AIESEC Kolkata!

To AIESEC in India and International,


My name is C. L., MCVPX of AIESEC in Spain. I am writing to you in order to express my anger and my disappointment towards AIESEC in India. ?I want to communicate to you the things that are happening right now and have been happening in the LCs of AIESEC in India. I would also like to ask for action as my EPs and I have been met with apathy from the LC level. I don?t want you to take this e-mail as another complaint, but to realize the damage we are doing to the organization and build an action plan.


Since I assumed my role as MC we have sent 4 EPs to India and all of them have experienced the same type of problems. If corrective measures aren?t taken, I will strongly discourage exchange with India. Although this seems harsh, we are promoting an experience and I feel that sending Spanish EPs to India does not live up to the quality promoted.


I will mention all the problems that need to be changed. All of this information is supported by real cases (which are in the annex):


-?????? Quality of the TNs: Not all the TNs are challenging, as we promise the internships with AIESEC are. The worst is when TNs change the job descriptions to where the EPs end up as telemarketers. The MC is the final responsible for auditing the forms. Numbers are important, but also quality.


-?????? Airport: LC members did not pick up any of the interns in the airport, which proves to be a larger problem in India because of the language barrier (as the EPs cannot communicate with locals at all).

-?????? Accommodation: Interns are living in horrible conditions, conditions that are not compliant with the quality standards outlined by AIESEC International, and conditions that contradict any Outgoing Preparation Seminar. The houses for Interns are like refugees camps, more than eight interns are living in two bedroom houses, and they need to pay the same amount of money if they sleep in a room or in the middle of the kitchen. Both my EPs and my outrage grew when we discovered that the LCs are making a profit of this situation, earning 200 to 300 Euros per month.


-?????? AIESEC Experience: the point of doing an Internship with AIESEC and not with any other organization or university is to live the complete experience. ?I am very doubtful if the interns are leaving a life changing AIESEC experience especially when the interns have little to no contact with the LC members ? only seeing them once a month when they are there to collect the rent.


This is not meant to smear the name of AIESEC or AIESEC in India, but rather a call for action. The blatant disregard for quality from some of the LCs and LC members is seriously hindering the quality of the experience for 4 of our EPs. I really hope that you can get back with us with some sort of plan of action in order to control this situation and increase the quality of internships in you country. We are only asking that the AIESECers act like AIESECers.


Attached you will find all the testimonies of the Interns. Some of them are in Spanish, but I know that AI has people that can help to read them all. As well, the English ones are sufficient for AIESEC India to see the problems and hopefully do something about it???


These are the TNs and the LCs where the Interns are experiencing problems:

TN-In-IN-CA-2009-2193 - AIESEC KOLKATA

TN-In-IN-CA-2009-2197 - AIESEC KOLKATA


Regards

C.L.

MCVPX '09-'10

AIESEC in Spain


Complaint Letter #8 about AIESEC Kolkata!

Complaint Letter about AIESEC Kolkata


To whom it may concern,


My name is K. B., an EP from LC SPUEF in Russia. From last December to this February, I was doing a Development Traineeship in Kolkata, India with the TN ID of TN-In-IN-CA-2009-2271 and my EP ID of EP-In-CN-TH-2009-1539. This letter is to express my dissatisfaction and complaint about AIESEC Kolkata.


First, I’m very dissatisfied with the fact that no one met me at the airport, however I’ve emailed my TN-manager Rajalakshmi Rajagopal twice about the data and time of my arrival asking her or anyone else from AIESEC to meet me at the airport. When I called Rajalakshmi she was surprised to hear I’m in Kolkata. Finally she ordered a taxi, but I had to pay for it Rs. 500 which was pretty unexpected. The taxi took me to the guest house where I’ve stayed on my own for three days. I also had to pay for this accommodation although I was on a DT and I had to get a free accommodation. AIESEC Kolkata promised me a refund of Rs. 1500 but they’ve never done it.


On the other hand, the accommodation in Kolkata for us is really unacceptable. There were always problems with the toilet, water supply and the door lock. Once when the lock was broken the AIESEC Kolkata sent a man to repair it. It had been done but the man and one of the AIESECers called Rahul were forcing me to pay Rs. 250. I’ve told them that it was their duty to provide the conditions for us. We were arguing for a long time although I had a high fever. One of the apartments was also for sale so there were people entering the flat all the time. In my opinion, it was a serious interruption in our privacy.


Then, we haven’t been given any guidance or useful instructions about living in the apartment. Sometimes the information was false. For example, I’ve asked my TN manager whether I need to take my bedclothes or they were going to be provided. She told me that they would be provided but indeed I had to buy bedclothes and even a blanket when I came to Kolkata. Facilities for cooking also were not provided.


Finally, it seems to be that members of AIESEC Kolkata are not really aware of their interns, their conditions, activities and health. They could organize neither leisure nor work for the interns. For example, it took me one week to start my job. Most of the DTs had no jobs at all. I was not an exception however I was lucky to find a job by myself. The members of AIESEC Kolkata are totally irresponsible.


I do hope someone in AIESEC International can understand what is happening to AIESEC in India and do something to change it. And if there is anything what I can do to help, please feel free to contact me.


Best Regards,

K.B.,

Saint-Petersburg, Russia

Complaint Letter #7 about AIESEC Kolkata!

To whomever this may concern,

Good day, my name is J, I am from AIESEC Adelaide, I am suppose to do my internship in Kolkata. However, I have been here for 2 weeks without a job. As a summary, this is what I’ve got to say about AIESEC Kolkata.

False TN form

Nonexistent internships: AIESEC Kolkata has advertise many intern forms on AIESEC.Net, some of them which are already events of the past or organisations that are mismanaged and thus, force to shut down. Here with me are some interns who have been here for almost a month. They have worked not more than 8 times and were told that the organisation doesn’t need them anymore. In my case, the organisation that I was suppose to help out with had their event on the day I arrived, thus, they didn’t need any more helpers. They didn’t tell me anything about the event or when it was held, all they told me was that I was accepted for the project although that position was no more vacant on my arrival date.

“Attractive” TN forms: On AIESEC. Net, TN forms published description of the job and the actual job is totally different. The descriptions of the jobs are really attractive and it sounds challenging, however, the actual job requires you to work no more than 2 hours a day and to do something different from the actual purpose of an intern being here. For example, an intern here named Tsiago Rosa (Sao Paolo, Brazil) was suppose to help out with the documentation and PR of New Light organisation, however, when we were there, the organisation seems like they need more teachers to help out with the students. The job description and the actual job are 2 different things.

Disorganised/ Mismanaged

Accommodation: AIESEC Kolkata has 2 run down 2 bedroom apartments to host 16 interns (8 in each apartment). As they have advertise many TN forms (and accepted many interns), they currently lack a place to host all interns. When I came to Kolkata, I had to stay with an AIESEC Kolkata member’s family as I have no place. They kept telling me the “new” place was being cleaned. The next day, an intern from the intern house named Lyesha (Sydney, Australia) came to pick me up, and she told me that I would be staying with them at the intern house for one night. I waited the next few days but no one picked me up. I was sleeping on a mattress belonging to another intern who went travelling. Until the time when she came back a week later, I was still ‘homeless’. Some of us had to share mattresses to accommodate for the new interns who were coming. After a week or so, I got so irritated, and finally I told them that I am not going to remain in ‘transit’, and that I would like to stay with the rest of the interns.

Some other interns also didn’t have a place to stay, AIESEC Kolkata made them stay in some temporary accommodations such as guest houses for a few days. These out of pocket cost are all made by the interns.

Also, on the side note, the accommodation provided is really run down and some interns have to pay for it. The place is dirty, we sleep on mattresses on the ground and lights and bathrooms are not functioning well. It is one of the least welcoming sight for new interns. One extreme example was this Morrocan girl named Binta. The moment I brought her into the apartment, she asked for a phone and called her home country’s AIESEC, requesting for an immediate return. She left the same evening to stay in a hotel. This is not the first case I’ve seen just short of 2 weeks before, a Mauritius girl named Sonam stayed in Kolkata for less than 5 days, then she left. Partly because of culture shock and the fact that AIESEC couldn’t even confirm if she had a job.

Communication: AIESEC Kolkata hardly ever reply to emails. I’ve asked for the preparation pack over and over. I’ve also asked for miscellaneous information but no one replied me. Once when you call, they make empty promises to send the information over, but it never happens.

Transport: AIESEC Kolkata hadn’t arranged to pick up some of the interns from the airport. So some interns were left stranded there.

Preparation pack: No preparation packs were provided to prepare the intern before coming. I’ve seen many interns who face problems when they first arrive. For some interns, this may be the first time they are going overseas, not much information was provided, so they come into Kolkata unprepared for winter.

Cover up excuses

AIESEC Kolkata is notorious for their excuses. Also, they are infamous for fake sympathy (and doing nothing about it) and apologising for all their mistakes and still do nothing about it.

As much as I would want compensation for the time wasted waiting and the money spend coming here (and doing nothing productive), I know it may be a little too late for me to hope and wish for the better if the committee is not doing much. However, I believe that something SHOULD be done to improve the condition, warn future interns or (in a more extreme case, such as Poland) stop any interns from going for an internship in Kolkata. After all that has happened to me and many of the interns here, I hope that this does not happen to any future intern ever again. So I really hope something can be done. Thank you for your time.

Regards,

J